EMSA offers a Customer Service Hours, from 8:00 a.m. to 8:00 p.m., Monday through Friday, uninterrupted throughout the year, from our central base in Pinto-Madrid, as well as in our different Delegations.
Since its origin EMSA has enjoyed great recognition as a specialized company, dedicated to the distribution of machinery for large infrastructures, being therefore of fundamental importance to all members of our organization the after-sales service.
The constant technological evolution and the great specialization required by the equipment that EMSA EMSA supplies, makes us aware of the importance of having a human team in the technical area in constant training, at the same time that we increasingly develop the training of our clients.
Due to the nature of each of the 5 divisions that EMSA currently offers, the strategy of "Specialized Equipment by Product"currently offers, the strategy of "Specialized Equipment by Product"has been implemented in the different Divisions of the company: From the commercial area, through the spare parts area and ending in In the technical service area, the customer always has contact with a specialist EMSA person in the Division that corresponds to his team.
From the moment a team is supplied to the customer, the after-sales service assumes the main role, and this is where the difference between one supplier and another is really appreciated, and where we are convinced that so many years of experience in the sector enable us to think that this is "THE MOST SOLD PATH"for companies that trust us.
Nuestro elemento diferencial de disponer un servicio técnico propio con cobertura nacional, con 5 bases propias, además de la base de Portugal, con más de 30 own after-sales service vehicles, and with the support and complement of our authorized Official Local Workshops, allows us to make sure that that the interventions in the equipment are carried out with the professionalism, speed and efficiency EMSA within these Divisions, has selected manufacturers of the highest quality and referents at a European and global level, in machinery and equipment complementary to the product ranges of the first stage of its history, and can now offer all our CLIENTS a wide range of solutions of products and technologies to meet their different needs